Felt Cave Genuine Handicraft provide you assurance of reliable international shipping . We ship world wide not limited to the certain countries. Normally your ordered goods will be delivered to your door step within 4-7 business days but the shipping time will vary on the ordered quantity. If we have goods in stock then we ship them within 2-3 business days. The lead time For customs order or the bulk order quantity can take up to 10 – 30 business days.
The turn around time of shipment depends on the courier company. We ship our goods through;
- DHL
- FedEx
- Aramex
- Skynet
Note that Felt Cave Genuine Handicraft don’t have control over the on hold shipment by the courier company and the time of shipment. After we shipped your goods then we will forward you your tracking numbers through e-mail to track the progress of shipment.
Customs and Duties
Customs and duties are additional and are the responsibility of the recipient when shipping to the location out side of Nepal.
For an international orders customs and duties imposed by your government, the buyer is responsible for the determining charges. The seller will not be responsible for any fee/customs or charges.
If you have any further queries related customs and duties, then please write us at: rawatshyam19@gmail.com
Returns and Refund policies
As possible as we can, we will deliver you quality goods. But in case, if you not satisfied with the products, if there is any defects on the goods we sent to you then we have an easy return and refund policy .Here is some conditions listed below that you are an eligible for the refund or not.
- In case of changing mind, will not qualify for return and exchange.
- In case of defect in the goods we sent to you or a shipping error, the buyer can make a claim for refund within 5 days of product delivery.
- The returned product must be in the sealable condition.(no marks, no wrinkles, no dirty spots and fibers)
- After inspection of returned item we will inform you the status of refund.
- If you are qualify for the refund, we will proceed the process of the refund on your credit card then you will receive your refund amount within certain days depending on your card issuer’s policies
Note that after delivered the goods from Genuine Handicraft to the buyers, our responsibility ends there. we don’t care about what you do with the felt product and to whom you sell or how much margin you take from the product. The company will not be liable for any problems or casualties caused by the felt products. After all of this also if you are going to purchase the goods from this site then you are going to accept the agreement(terms and conditions) of this company.
