Company and Product

Felt Cave Genuine Handicraft is seriously anxious about the nature. So, we mainly focus on eco-friendly goods and we ensure you that our products are 100% not harmful for the nature
Felt Cave Genuine Handicraft is one of the manufacturer, wholesaler, and exporter company established to create a new era in the sector of organic, eco-friendly hand made products in Nepal. all hand made felt items such as felt cat caves, pet toys ,felt home decorative items, felt fashionable products and other hand crafted goods are our supplying products.
Felt is a textile material made out of 100% natural wool which we source from New Zealand. This material is fabricated by matting, condensing and pressing the wool together. There are many techniques we can use for felting. Felt and Yarn predominantly use techniques like wet felting, Nuno felting and needle felting.
Felt Cave Genuine handicraft is a company that is located in Nepal; licensed and registered as a private company. Our head office is in Chandragiri Municipality ward no-7 Kathmandu, Nepal and our branch office is located at far western province, Janki rural municipality ward no-4 Kailali
For an incorrect or damaged goods, we request you to reach out to us within 3 days of time from the date of receiving goods. You will get a refund after inspection if an incorrect goods or damaged product was sent to you.
Once your order is received, it normally takes less than 24 hours to verify and send confirmation. If the ordered goods are already in stock then it will only take 2-3 working days until it is sent for shipment. If not then, the manufacturing process will take upto 2-3 weeks before the shipment. Please note that custom orders will take a tad bit longer ranging around 3-4 weeks depending on the size, quantity and the intricacy of your order.

Durability and Maintenance

Cleaning felt products are quite easy. A simple dusting works for a quick fix. But for more stubborn stains, you can also use soapy water on a damp cloth to clean. For an in-depth tutorial on the maintenance and cleaning of your felt product, read more.
Our products are made out of 100% wool ethically sourced from New Zealand. We carefully handpick only the best quality of wool. That makes all our products exceedingly durable. From the feedback of our customers, our products can last up to 6 years with proper care.

Processing Order

Once your order is received, it normally takes less than 24 hours to verify and send confirmation. If the ordered goods are already in stock then it will only take 2-3 working days until it is sent for shipment. If not then, the manufacturing process will take upto 2-3 weeks before the shipment. Please note that custom orders will take a tad bit longer ranging around 3-4 weeks depending on the size, quantity and the intricacy of your order.
In case of urgency, we do have urgent services where your order will be given top most priority and will expedite as soon as possible free of charge.
Yes, it is possible to change the number, address and delivery date, just inform us via email or social media. But for the cases where the order is already in stock and sent out for shipment, the minimum charge (approx. USD 12) may apply for changing any above-mentioned information.
For the Wholesale Application, you can fill out the form here. After receiving the application, our sales team will analyse it and check for eligibility. Any product order quantity which is more than our given quantity on the website is eligible for wholesale application. After that, you will receive the required information and catalogues. Further then, our sales team will guide you through the negotiation process. After the final agreements on both sides, we can then proceed to order placement, payment and production.
After you have placed the order, you will receive an email with the confirmation of the order. Your order will then be verified by our sales team within 24 hours.

Shipment and Returns

For an incorrect or damaged goods, we request you to reach out to us within 3 days of time from the date of receiving goods. You will get a refund after inspection if an incorrect goods or damaged product was sent to you.
Genuine Handicraft provide you assurance of reliable international shipping . We ship world wide not limited to the certain countries. Normally your ordered goods will be delivered to your door step within 4-7 business days but the shipping time will vary on the ordered quantity. If we have goods in stock then we ship them within 2-3 business days. The lead time For customs order or the bulk order quantity can take up to 10 – 30 business days. The turn around time of shipment depends on the courier company. We ship our goods through; DHL FedEx Aramex Note that Genuine Felt Handicraft don’t have control over the on hold shipment by the courier company and the time of shipment. After we shipped your goods then we will forward you your tracking numbers through e-mail to track the progress of shipment. Customs and Duties Customs and duties are additional and are the responsibility of the recipient when shipping to the location out side of Nepal. For an international orders customs and duties imposed by your government, the buyer is responsible for the determining charges. The seller will not be responsible for any fee/customs or charges. If you have any further queries related customs and duties, then please write us at: rawatshyam19@gmail.com Returns and Refund policies As possible as we can, we will deliver you quality goods. But in case, if you not satisfied with the products, if there is any defects on the goods we sent to you then we have an easy return and refund policy .Here is some conditions listed below that you are an eligible for the refund or not. In case of changing mind, will not qualify for return and exchange. In case of defect in the goods we sent to you or a shipping error, the buyer can make a claim for refund within 5 days of product delivery. The returned product must be in the sealable condition.(no marks, no wrinkles, no dirty spots and fibers) After inspection of returned item we will inform you the status of refund. If you are qualify for the refund, we will proceed the process of the refund on your credit card then you will receive your refund amount within certain days depending on your card issuer’s policies Note that after delivered the goods from Genuine Handicraft to the buyers, our responsibility ends there. we don’t care about what you do with the felt product and to whom you sell or how much margin you take from the product. The company will not be liable for any problems or casualties caused by the felt products. After all of this also if you are going to purchase the goods from this site then you are going to accept the agreement(terms and conditions) of this company.

Payment

For secure payment we accept international payment methods which are listed below: Bank transfer Credit cards PayPal If you have any queries related to payment or getting the payment link, please contact to our representatives.

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